What is NFT?

NFTs are digital tokens representing any asset, from digital painting, to GIFs, to music albums.

How can I have my NFT print framing?

Customize your NFT print framing in 4 easy steps!

  1. Connect your Ethereum Wallet
  2. Choose your NFT
  3. Select your favorite frame
  4. Checkout via ETH

How do I install MetaMask?

Go to MetaMask.io and select from Android or iOS for mobile application and select Chrome for desktop. You can also go directly to the Chrome store, Google Play store, or Apple App Store (soon).


How do I get funds (digital currency) in MetaMask?

You can easily buy Ethereum with a debit card or Apple Pay directly within MetaMask by clicking “Add funds”. You can request funds from a friend by sending them a payment request showing your QR code in person or by sharing your public address.


How do I connect wallet?

In the navigation menu, click "Connect & Shop".
On MetaMask

  1. Select Account you want to connect with
  2. Click "Connect" button to allow our website to view the addresses of your permitted accounts

On WalletConnect

  1. Open your wallet mobile application
  2. Select WalletConnect
  3. Scan the QR code shown in the website
  4. In your mobile application, click "Connect" button to allow our website to view the addresses of your permitted accounts


How do I disconnect wallet?

On MetaMask

  1. Click on MetaMask extension in the browser toolbar
  2. Within the Account view, click on the 3 dots button on the top right-hand corner.
  3. In the expanded menu, click on Connected Sites.
  4. Click on the trash can button next to any sites you wish to disconnect from.

On WalletConnect

  1. Open your wallet mobile application
  2. Click "Disconnect"


What is the frame size?

Inside picture 200mm×200mm(7.84"×7.84")


What is the material?

All wood material for Japan.


How long does it take for delivery?

We ship worldwide.
Some parts are manufactured by hand by Japanese craftsmen, which may take time.

For JP orders:

1 month business days

For non-JP orders:

1-2 month business days

The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.


Do you offer international shipping?

We ship worldwide.


Can I still amend/cancel my order after confirming the order?

Of course you can! Simply email us within 12 hours. Be sure to include your order number. please let us know by email.


Can I apply for a refund for items received? How?

Yes you can apply for a refund by emailing us with the reason of return before receiving your order. Customized products are your unique creative expressions. It may not be possible to respond to errors other than those caused by NFTOTPT-related reasons. Please contact us for details. We will be refunding in ETH.


Can I have a prepaid return shipping label for returning the item?

We are sorry that we do not provide prepaid return shipping labels. Customers are responsible for the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended using registered and traceable services when returning the package.


What can I do if I receive a defective item?

We make every effort to ensure your item arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us via email right away. We will work with you to guarantee your satisfaction.


Can I apply for an exchange of items? How?

Yes. If you wish to return your item(s), kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).


In what currency will I be charged?

All our payment is charged in ETH. You can choose the payment currency at checkout. The exchange rate between ETH / your primary currency may fluctuate.


How can I contact your customer support?

If you have any questions, please reach out to us at info@nftotpt.com